Advances, Systems and Applications
Table 2 Interview Schedule
From: Components of service value in business-to-business Cloud Computing
Introduction |
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1. Please tell me about your role in your organisation. |
2. What types of cloud computing services does your organisation currently utilise? |
3. Please tell me about the infrastructure services you get through the cloud. |
4. Can you describe the decision-making process in selecting cloud computing service providers? |
5. Were there other companies that you consider to offer the same service? |
Interview proper |
Service quality |
6. What would you say are the important things to your company about the quality of the service delivered? |
7. What does reliability mean to you for the service delivered? |
8. How do you monitor the service delivery from your cloud provider? |
Service equity |
9. Does it make sense to buy this company's services compared to other cloud providers? |
10. Even if other providers offer services as good as this cloud service provider's would you still prefer this provider? |
11. What would you say is important when rating your experience with this provider? |
Confidence benefits |
12. What are the benefits from the service relationship? |
13. What makes you confident about the service provider? |
14. What makes you uncomfortable or nervous about the service provider? |
15. Do you receive the expected service benefits from your cloud provider? |
Perceived sacrifice |
16. What would you say are the costs of the service relationship? |
17. How did you determine that the costs charged were reasonable? |
18. Are there technical costs you pay, such as bandwidth degradation, for having the service? |
19. Are there other things that you lose by having this service? |
20. In what way does this service relationship affect your job as a senior manager within the organisation? |