Advances, Systems and Applications
Table 1 Input and output index system of the government service resources
Types | Dimensions | Indicator layers | Units | Data sources |
|---|---|---|---|---|
| Â | Human resources | Window practitioners (I1) | Number | Â |
| Â | Â | Helpers and agents (I2) | Number | Â |
| Â | Â | Management and logistics personnel (I3) | Number | Annual work report of each unit |
| Â | Material resources | Departmental windows (I4) | Number | Â |
| Â | Â | Overall windows (I5) | Number | Â |
Input indicators | Â | Self-service machines and other smart devices (I6) | Set | Â |
| Â | Â | Online service channels (I7) | Number | Â |
| Â | Financial resources | Annual financial account expenses (I8) | 10,000 yuan | Annual final accounts report of each unit |
| Â | Cloud computing resources | Cloud hosts (I9) | Number | Â |
| Â | Â | Physical hosts (I10) | Number | Â |
| Â | Â | Internet bandwidth (I11) | G | Statistics obtained from survey questionnaire |
| Â | Â | Cloud hard disks(I12) | T | Â |
| Â | Service Items | Service items in Trans-provincial Netcom(O1) | Number | Â |
Output indicators | Â | Total service items (O2) | Number | Â |
| Â | Service channels | Online service rate (O3) | % | Statistics obtained from survey questionnaire |
| Â | Service effects | Good and bad rating satisfaction rate (O4) | % | Public information in the government service network |
| Â | Â | Active evaluation rate (O5) | % | Â |