- Open Access
A risk assessment model for selecting cloud service providers
© The Author(s) 2016
- Received: 13 August 2015
- Accepted: 19 August 2016
- Published: 13 September 2016
The Cloud Adoption Risk Assessment Model is designed to help cloud customers in assessing the risks that they face by selecting a specific cloud service provider. It evaluates background information obtained from cloud customers and cloud service providers to analyze various risk scenarios. This facilitates decision making an selecting the cloud service provider with the most preferable risk profile based on aggregated risks to security, privacy, and service delivery. Based on this model we developed a prototype using machine learning to automatically analyze the risks of representative cloud service providers from the Cloud Security Alliance Security, Trust & Assurance Registry.
- Risk assessment
- Cloud computing
- Accountability for cloud and other future internet services; CAIQ
- Consensus assessment initiative questionnaire; CARAM
- Cloud adoption risk assessment model; CCM
- Cloud control matrix; CNIL
- Commission nationale de l’informatique et des libertés; CSA
- Cloud security alliance; CSC
- Cloud service consumer; CSP
- Cloud service provider; ENISA
- European network and information security agency; IEC
- International electrotechnical commission; ISACA
- Information systems audit and control association; ISO
- International organization for standardization; IT
- Information technology; JRTM
- Joint risk and trust model; NIST
- National institute of standards and technology; SecLA
- Cloud security level agreements; SMB
- Small-medium business; STAR
- trust & assurance registry
Moving business processes to the cloud is associated with a change in the risk landscape to an organization . Cloud Security Alliance (CSA)  has found that insufficient due diligence was among the top threats in cloud computing in 2013. This threat is linked to the fact that organizations which strive to adopt cloud computing often do not understand well the resulting risks.
Regulations related to data protection, financial reporting, etc. put certain requirements that should be complied with even when outsourcing business processes to 3rd parties, like cloud service providers (CSPs). For example, EU Data Protection Directive, in particular Article 29 Data Protection Working Party  recommends that all data controllers (usually corporate cloud customers) perform an impact assessment of moving personal data of their clients to the cloud.
However, most of the cloud service customers (CSCs), especially Small-Medium Businesses (SMBs), may not have enough knowledge in performing such assessments at a good level, because they may not necessarily employ IT specialists and the lack of transparency is intrinsic to the operations of the CSPs. This makes difficult to choose an appropriate CSP based on CSC’s security requirements, especially considering the abundance of similar cloud offerings .
A questionnaire for CSCs
A tool and an algorithm to classify the answers to Cloud Assessment Initiative Questionnaire (CAIQ) to discrete values
A model that maps the answers to both questionnaires to risk values
A multi-criteria decision approach with posterior articulation of CSC preferences for relative risk analysis, using a few parameters for security, privacy and quality of service, allowing to to quickly and reliably compare multiple CSPs
This paper extends our work in  with experimental results - we devised profiles representing realistic customer categories to classify providers according to the CSC needs. We also used a more precise risk scale for comparing CSPs, allowing one to visualize the differences in security practices of the most representative players in the cloud services landscape. Therefore the current version brings significative improvements with respect to the previous paper .
In Section “Related work” we elaborate on the literature related to the risk assessment for adoption of cloud computing: we focus on the work carried out by ENISA and CSA because CARAM is based on them; In Section “Risk levels computation” we introduce CARAM, and then a multi-criteria risk assessment approach with posterior articulation of the CSCs; In Section “Experimental results” we demonstrate experimental results from using CARAM on a case study; In Section “Limitations” we outline some limitations of the approach; We conclude our paper in Section “Conclusion”.
Several large standardization bodies such as International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and National Institute of Standards and Technology (NIST) and Information Technology (IT) Governance Institute and the Information Systems Audit and Control Association (ISACA) published standards on IT risk management and risk assessment: ISO 31000 , ISO/IEC 31010 , ISO/IEC 27005 , NIST SP 800-30 , SP 800-37  and COBIT . All these standards are generic i.e. not specific to cloud deployments, and while possible to use them for evaluating different cloud solutions, it will require a considerable amount of effort and expert knowledge, which SMBs cannot always afford.
Some adaptations of these standards were developed specifically for cloud deployments. E.g. Microsoft proposed a Cloud Decision Framework  based on ISO 31000. It provides guidance for risk assessment to be performed by potential CSCs when choosing a cloud solution. The risk profiles of different cloud solutions are constructed based on a predefined set of risks from four categories: compliance, strategic, operational and market and finance. The authors suggest using CSA Cloud Control Matrix (CCM)  as guidance for evaluating mitigating controls. While this approach could be more practical than other generic risk assessment frameworks for evaluating different cloud solutions it is still quite abstract and largely rely on experts’ opinions for estimating and evaluating the risks and mitigations. In contrast, we propose a concrete step by step approach to automate the estimation and evaluation of risks of adopting different cloud solutions. This could be more suitable for smaller organizations that lack sufficient resources for a full-scale risk assessment.
ENISA  provided recommendations and a framework for generic qualitative inductive risk assessment for cloud computing. Their recommendations include extensive lists of possible incident scenarios, assets and vulnerabilities in cloud computing deployments. It suggests estimating risk levels on the basis of likelihood of a risk scenario mapped against the estimated negative impact, which is the essence of the risk formulation by also many others in the literature [7, 11, 14, 15]. Although ENISA’s recommendations are specific for cloud computing, it is a generic framework that does not provide an approach to map the specifics of CSPs and CSCs to the 35 risk scenarios listed in the report . In Section “Risk levels computation” we describe how CARAM fine-tunes this approach to estimate risk values based on some known information about CSCs and CSPs.
Another qualitative inductive scheme was published by “The Commission nationale de l’informatique et des libertés” (CNIL) or in English: The French National Commission on Informatics and Liberty  more recently. CNIL’s methodology is similar to the ENISA’s framework with the following difference: it is a risk assessment focused on privacy risks in cloud computing. It also recommends measures to reduce the risks and assess the residual privacy risks after the application of these measures. However, it is still generic and does not account for specific requirements of CSPs or CSCs.
The CSA Cloud Assessment Initiative Questionnaire (CAIQ)  is a questionnaire prepared for CSPs to document the implemented security measures. It is based on the CSA Cloud Control Matrix (CCM) taxonomy of security controls  and is aimed to help CSCs understand the security coverage of specific cloud offerings in relation to popular security standards, control frameworks and regulations. The questionnaires answered by many CSPs are publicly available in the CSA Security, Trust and Assurance Registry (STAR) . We propose a methodology that uses the data extracted from STAR to evaluate the implementation of various controls provided by cloud solutions (see Subsection “The vulnerability parameter for a CSP”).
Luna et al. introduced in  Cloud Security Level Agreements (SecLA) and proposed a methodology to benchmark SecLA of CSPs with respect to CSCs’ requirements . Both CSP SecLA provisions and user requirements are expressed using a special data structure: Quantitative Policy Trees, allowing expressing controls with different granularity: CCM control areas, control groups, and controls (corresponding to CAIQ answers). The authors demonstrate their approach using data on several CSPs from STAR, by calculating security levels for respective controls and control groups. While similar in the intent CARAM is a model for risk assessment, while  proposes a ranking algorithm for matching CSC requirements vs. CSP provisions. In  CSCs need a certain level of security expertise to specify their requirements, while in CARAM this is not necessary: CSCs only need to specify acceptable risk levels for security, privacy and service categories, while still allowing a more fine grained specification. Another major difference is that  assumes the existence of a mapping from provisions to quantitative Local Security Levels to allow further analysis. Given a high number of potential CSPs and controls for each CSP creating this mapping would require significant manual work. In CARAM we propose a way to automatically construct such a mapping (see Subsection “The vulnerability parameter for a CSP”).
Habib et al. proposed a multi-faceted Trust Management system architecture for a cloud computing marketplace . The system evaluates the trustworthiness of CSPs in terms of different SLA attributes assessed using information collected from multiple sources. This is done by evaluating opinions related to SLA attributes and aggregating them into a trust score for a CSP. The authors mention CAIQ answers as a source of information, however they do not specify how exactly the CSP trust score is computed from the answers, especially considering that the answers are in free text form.
In , the EU funded project SECCRIT enumerated very relevant cloud risk scenarios systematically, in a similar fashion to what ENISA  did a few years earlier, but this time they evaluated the risk perception from the users point of view. They used a survey-based methodology to ask respondents to rank risks in a standard way - assessing probability and impact. CARAM is innovative when compared with this approach in two ways: it is using real information disclosed by cloud providers to estimate the likelihood of threats affecting the cloud would become concrete. Second, it allows the user of the methodology to focus on what they know best, their assets: the methodology only requires to assign priorities to assets in order to provide quantifiable risk information.
Other EU projects such as SPECS  and Escudo-Cloud  also looked at quantifying the capacity of a given cloud provider to satisfy security Servive Level Agreements (SLAs) using information published in the CSA STAR registry. It also has a focus on usability, but the endeavour is different in essence. Here we are assessing risk scenarios in an automated way, whereas in that work  does not provide an automated processing for the answers given by the CSPs to the CAIQ, making it difficult to compare more than three providers quickly.
Joint Risk and Trust Model (JRTM)  was developed by Accountability for Cloud and Other Future Internet Services Project (A4Cloud). JRTM is a quantitative risk assessment model that assesses the cloud service security and privacy risks for a specific CSP and CSC. It counts on a third party (i.e., a Trust as a Service Provider) to accumulate statistical data (i.e., evidence) on the trustworthiness of CSPs. These evidences include the number of security, privacy and service events that a CSP was subject to and the percentage of the events that the CSP recovered from before they become an incident (i.e., they impact on CSC). However, such detailed statistical data is not always available and even if available they will not be normally shared with (potential) CSCs—hence the need for a trusted third party. In this work, instead, we rely on public information already provided by CSPs regarding their implementation of various security controls for a qualitative risk assessment of their solutions. This can be considered as an extension of JRTM when statistical data is available or a substitution otherwise.
One of the main advantages of CARAM is that it is easy to make it evolve to cover further risk scenarios and to make it evolve if the security control frameworks evolve. As we will introduce in the next section, the risk level computation is parametrized by mappings between threats and security controls that help to mitigate them, making the approach relevant over time.
ENISA’s list of risk scenarios and their categories
Policy & Organizational
P2. Loss of governance
P3. Compliance challenges
P4. Loss of business reputation due to co-tenant activities
P5. Cloud service termination or failure
P6. Cloud provider acquisition
P7. Supply chain failure
T1. Resource exhaustion (under or over provisioning)
T2. Isolation failure
T3. Cloud provider malicious insider - abuse of high privilege roles
T4. Management interface compromise (manipulation, availability of infrastructure)
T5. Intercepting data in transit
T6. Data leakage on up/download, intra-cloud
T7. Insecure or ineffective deletion of data
T8. Distributed denial of service (DDoS)
T9. Economic denial of service (EDOS)
T10. Loss of encryption keys
T11. Undertaking malicious probes or scans
T12. Compromise service engine
T13. Conflicts between customer hardening procedures and cloud environment
L1. Subpoena and e-discovery
L2. Risk from changes of jurisdiction
L3. Data protection risks
L4. Licensing risks
Not Specific to the Cloud
N1. Network breaks
N2. Network management (ie, network congestion / mis-connection / non-optimal use)
N3. Modifying network traffic
N4. Privilege escalation
N5. Social engineering attacks (ie, impersonation)
N6. Loss or compromise of operational logs
N7. Loss or compromise of security logs (manipulation of forensic investigation)
N8. Backups lost, stolen
N9. Unauthorized access to premises (including physical access to machines and other facilities)
N10. Theft of computer equipment
N11. Natural disasters
ENISA’s list of vulnerabilities
Cloud specific vulnerabilities
V1. Authentication Authorization Accounting (AAA) vulnerabilities
V2. User provisioning vulnerabilities
V3. User de-provisioning vulnerabilities
V4. Remote access to management interface
V5. Hypervisor vulnerabilities
V6. Lack of resource isolation
V7. Lack of reputational isolation
V8. Communication encryption vulnerabilities
V9. Lack of or weak encryption of archives and data in transit
V10. Impossibility of processing data in encrypted form
V11. Poor key management procedures
V12. Key generation: low entropy for random number generation
V13. Lack of standard technologies and solutions
V14. No source escrow agreement
V15. Inaccurate modelling of resource
V16. No control on vulnerability assessment process
V17. Possibility that internal (cloud) network probing will occur
V18. Possibility that co-residence checks will be performed
V19. Lack of forensic readiness
V20. Sensitive media sanitization
V21. Synchronizing responsibilities or contractual obligations
external to cloud
V22. Cross-cloud applications creating hidden dependency
V23. SLA clauses with conflicting promises to different stakeholders
V24. SLA clauses containing excessive business risk
V25. Audit or certification not available to customers
V26. Certification schemes not adapted to cloud infrastructures
V27. Inadequate resource provisioning and investments in
V28. No policies for resource capping
V29. Storage of data in multiple jurisdictions and lack of transparency
V30. Lack of information on jurisdictions
Vulnerabilities not specific to the cloud
V32. Lack of security awareness
V33. Lack of vetting processes
V34. Unclear roles and responsibilities
V35. Poor enforcement of role definitions
V36. Need-to-know principle not applied
V37. Inadequate physical security procedures
V39. System or OS vulnerabilities
V40. Untrusted software
V41. Lack of, or a poor and untested, business continuity and disaster
V42. Lack of, or incomplete or inaccurate, asset inventory
V43. Lack of, or poor or inadequate, asset classification
V44. Unclear asset ownership
V45. Poor identification of project requirements
V46. Poor provider selection
V47. Lack of supplier redundancy
V48. Application vulnerabilities or poor patch management
V49. Resource consumption vulnerabilities
V50. Breach of NDA by provider
V51. Liability from data loss
V52. Lack of policy or poor procedures for logs collection and
V53. Inadequate or misconfigured filtering resources
ENISA’s list of assets
A1. Company reputation
A2. Customer trust
A3. Employee loyalty and experience
A4. Intellectual property
A5. Personal sensitive data
A6. Personal data
A7. Personal data - critical
A8. HR data
A9. Service delivery - real time services
A10. Service delivery
A11. Access control / authentication / authorization (root/admin v others)
A13. User directory (data)
A14. Cloud service management interface
A15. Management interface APIs
A16. Network (connections, etc.)
A17. Physical hardware
A18. Physical buildings
A19. Cloud Provider Application (source code)
A21. Operational logs (customer and cloud provider)
A22. Security logs
A23. Backup or archive data
Low → 0-2
Medium → 3-5
High → 6-8
Very low → 1
Low → 2
Medium → 3
High → 4
Very high → 5
For example, probability P 1 and impact I 1 values for the first scenario (i.e., lock in) is HIGH and MEDIUM respectively. We map these values as follows: P 1=4 and I 1=3.
In Eq. 1, for the risk scenario i, β i is the adjusted probability, ν i is the vulnerability index of a given CSP, δ i is the adjusted impact and α i is the asset index for a given CSC. Here we assume that probability and impact of an incident are proportional to the number of non-addressed vulnerabilities by a CSP; and impact is proportional to the number of CSC assets related to a risk scenario.
We would like to highlight that CARAM is independent from the number of incident scenarios and probability, impact, vulnerability and assets assigned to the incident scenarios. Moreover, it is possible to assign weight values for each of assets and vulnerabilities if some of them are assumed as of higher importance comparing to the others.
The vulnerability parameter for a CSP
The control areas in CAIQ
Operations Management (OP)
Data Governance (DG)
Risk Management (RI)
Facility Security (FS)
Release Management (RM)
Human Resources Security (HR)
Information Security (IS)
Security Architecture (SA)
The categorization of the answers given to the questions in CAIQ
the control is in place
the control can be implemented under some conditions
the control is not in place
the control is not applicable to the provided service
The category Implemented has a positive meaning (the control is in place), but the answer “Yes” to a CAIQ question does not always imply a more secure system. For example, the “Yes” answer to CAIQ Question RS06-01 “Are any of your data centers located in places which have a high probability/occurrence of high-impact environmental risks (floods, tornadoes, earthquakes, hurricanes, etc.)?” implies a negative outcome, which means the control is not implemented. In such cases we classify the “Yes” answer as Not Implemented and the “No” answer as Implemented.
We analyzed 44 out of 70 CSPs from the mentioned registry providing answers to about 200 questions each. To be included in the selection a provider had to fill in the CAIQ questionnaire in the format provided by CSA (to enable automated processing). The responses of some of the big CSPs (e.g. Amazon, HP, Microsoft, RedHat, or SAP1) who provided answers in other forms, though, were processed manually to ensure the consideration of the major players. Given the workload, we decided to automate the classification of the free text answers to CAIQ questions using the supervised machine learning algorithms (sequential minimal optimization and string vectorization) provided by the WEKA tool . We created a training set from a random sampling of around 300 manually classified answers out of overall circa 9000 answers and used it to classify the other remaining answers. The 10-fold cross-validation provided an accuracy of around 84 % of correctly classified instances, which we consider enough for our purpose.
Implemented → q m =0: the related vulnerabilities are mitigated
Not Applicable → q m =0: these controls do not impact the risk value
No → q m =1: the related vulnerabilities are not mitigated
Conditionally Implemented → the CSC needs to clarify with the CSP if the control can be implemented. If yes, q m =0. Otherwise, q m =1.
Mapping r mk of CAIQ questions to ENISA vulnerabilities (excerpt)
Audit Planning CO-01
V02, V03, V13, V14, V16, V23, V25, V26, V27, V29, V33, V35, V50
Independent Audits CO-02
V02, V03, V13, V14, V16, V23, V25, V26, V27, V29, V33, V35, V50
Third Party Audits CO-03
V02, V03, V13, V14, V16, V23, V25, V26, V27, V29, V33, V35, V50
Contact/Authority Maintenance CO-04
V14, V21, V29, V30
Information System Regulatory Mapping CO-05
V07, V08, V09, V10
Intellectual Property CO-06
V34, V31, V35, V44
Intellectual Property CO-07
V34, V31, V35, V44
Intellectual Property CO-08
V34, V31, V35, V44
Finally, b m =0 if the answer to the question m is “Not Applicable” and 1 otherwise. This allows discarding the unrelated questions to avoid wrongly penalizing the CSPs.
In Eq. 5 ε k receives a minimum value 0 if all the controls related to the vulnerability k are implemented and hence the vulnerability does not impact negatively the risk values. The more controls related to the vulnerability k are not implemented, the higher ε k is. Its maximum value is 1, which means the CSP has no measures against the vulnerability k.
Relative risk assessment-based CSP selection
Mapping (r i ,s i ,e i ) of ENISA risk scenarios to risk categories
Risk scenario i
Privacy r i
Security s i
Service e i
[0.5,1)→ Extremely Low
[1,1.5)→ Very Low
[2,2.5)→ Below Average
[2.5,3)→ Above Average
[3.5,4)→ Very High
[4,4.5)→ Extremely High
[4.5,5]→ Not Recommended
where R ri ,R si and R ei are the privacy, security and service risks for the CSP p i .
F can be an empty set, a set with only one element or multiple elements. If F is an empty set, there is no feasible solution for the CSC. If F has only one element, that is the only feasible solution for the CSC under the given constraints. In both of these cases, CARAM informs the CSC directly with the result. If F has multiple elements, all the dominating CSPs are removed from F resulting in the set F ′. Here we define the dominating relation ≻:C S P 1≻C S P 2 ⇔ R ri ,R si and R ei for C S P 1 are higher than those for C S P 2. If the resulting F ′ includes only one CSP, CARAM informs the CSC about the solution that fits the best to it. If there are multiple CSPs in F ′, the CSC is given the complete F ′ for the posterior articulation of the preferences.
The differences between the vulnerability indices and therefore the adjusted probabilities of various CSPs in STAR are in the order of magnitude. For example, the lowest vulnerability index is 0.011, which is the vulnerability index of a CSP called as Iguana (we call the CSPs in STAR database by using animal names to preserve their confidentiality). On the other hand, the vulnerability index for the highest risk CSP (i.e., Gazelle) is 0.491. Although the vulnerability index of Gazelle is more than 44 times higher than the Iguana’s, it is less than 0.5. This means that the probability value for the highest risk CSP in STAR will be reduced more than 50 %, and become “LOW” according to our higher resolution qualitative scale. This results from the fact that the CSPs from STAR declare to implement the majority of controls. That makes sense because the CSPs in STAR represent a subset of CSPs which are putting an effort to reduce their risk. Their submission of CAIQ is an indication for that.
Another interesting observation in Figs. 3 and 4 is about the differences among privacy, security and service vulnerability index and adjusted probability for each CSP. The differences among these three values are observable only for few CSPs. This is an indication that the CSPs in STAR do not focus on one of privacy, security or service, but typically treat them equally. This is coupled with the fact that the categories of privacy, security and service risks are overlapping, and the number of risks in the privacy, security and service categories by our selection are almost the same: 19, 22 and 22 respectively (see Table 7).
C S C 1 have all the assets in the ENISA’s list.
C S C 2 have all highly exposed assets.
C S C 3 have all the data and service assets.
C S C 4 have only data assets.
C S C 5 have only personal data assets.
Figures 7 and 8 indicate that the security and service risk levels for almost all the CSPs in STAR is low for C S C 3,C S C 4 and C S C 5. When the CSC uses cloud also for service assets (i.e., C S C 3) the security and service risks for CSPs with average or above adjusted probability becomes medium. The security and service risks for C S C 1 and C S C 2 are always medium for the CSPs in STAR.
Vague formulation of the CAIQ answers provided by the analyzed CSPs: some CSPs avoid direct yes/no answers to the CAIQ questions and use generic wording instead;
Possibility for deliberate misinformation in the CAIQ answers provided by the analyzed CSPs: CSA has a process of reporting misinformation in CSA STAR ;
Ineffective implementation of the security controls by the analyzed CSPs: only 3 of them have third party certification from CSA and CSA does not provide a detailed breakdown of scores for each control. To address this additional methods for evaluating control effectiveness are required, e.g. penetration testing or analysis of previous incidents (see [24, 27] for example approaches);
In the CAIQ v1.1  there is a misalignment between the description of the security controls and the actual questions that are querying their implementation; this seems to be addressed though by CSA in the newer version of CAIQ.
Notwithstanding, all results exposed in this paper are verifiable and reproducible. Variations can be introduced according to the interpretation of the cloud provider answers. We favoured an impartial, automated classification of the answers based on our training set. Smaller scale uses of CARAM can reach much better precision in the case of manual classification of the CSP answers to the CAIQ questionnaire - which is time consuming but doable and even advisable for some categories of CSCs. Such manual check of the CSPs security practices can sometimes be done in coordination between CSP and CSC, what would lead to more transparency. As big cloud players are unlikely to invest in such reviews, CSCs can perhaps increase the pressure for (automated) continuous monitoring of security controls, which would provide more visibility to them on the security operations of the providers.
CARAM is a qualitative and relative risk assessment model for assisting CSCs to select a CSP that fits their risk profile the best. It is based on the existing frameworks such as ENISA, CAIQ and CNIL and complements them to provide the CSC with a practical tool. It is a risk assessment approach such that evaluation is carried out for a specific CSC, which means assessment for each CSP-CSC pair is for that pair and not generic. Moreover, the model can be easily adapted to assess further risks scenarios and/or security control frameworks, might they change in the future. These multiple features make CARAM unique with respect to the state of the art in risk assessment techniques and also among other works proposing cloud security metrics.
We have implemented a Proof-of-Concept prototype as part of the Data Protection Impact Assessment tool developed in A4Cloud project [28, 29]. The tool asks a (potential) CSC to select a CSP from a given list of around 50 providers, which answered to the CAIQ and evaluates a risk landscape of 35 risks from Table 1 grouped into 3 categories: service, security and privacy using the described methodology. Also the tool allows the CSCs to compare the risk profiles of any two providers, thus helping to select the most suitable CSP from the security point. We performed the analysis of the risk profiles for 44 CSPs from STAR and 5 imaginary classes of CSCs illustrating the coverage of security controls by the different CSPs.
1 The answers concerning the SAP HANA Enterprise Cloud were only available to customers on demand.
This work was partly conducted during the EU-funded FP7 project titled as “Accountability for Cloud and Other Future Internet Services”, A4Cloud (Grant No. 317550). We also acknowledge the FP7 EU-funded project Coco Cloud “Confidential and compliant clouds” (Grant No. 610853) as it benefited from fruitful interactions with the project’s team members.
EC drafted the model, conducted the experiments and drafted the manuscript. AG revised the model, performed a statistical analysis of the data from STAR, compiled the related work and drafted the manuscript. AS revised the model, implemented a proof of concept prototype and drafted the manuscript. YR revised the model and statistical analysis of the data from STAR and critically reviewed the manuscript. All authors read and approved the final manuscript.
The authors declare that they have no competing interests.
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